TRADE CONDITIONS FOR JENSENPLUS.COM

 

WELCOME TO JENSENPLUS APS

After having send and paid and order on our international webshop on jensenplus.dk, you will receive

an acknowledgement, that JENSENplus has received your order.

 

You have not entered a binding purchase agreement with JENSENplus.com ApS (CVR DK33959303),

until you have received an order confirmation.

 

PRICES AND PAYMENT

All prices are in Euro (EUR) or British Pounds (GBP) including danish tax (25%), unless otherwise

stated. 

 

Prices are only valid in Europe and EU-countries, excl. Faroe Islands and Greenland. Prices are subject

to:

• Currency changes

• Force majeure

• Delivery failures

• Tax changes

• Sold out items and Misprints

 

The stated price at the time of the booking is the current ordering price.

 

Upon receiving the order confirmation, JENSENplus will claim 50% of total order value from your

account/credit card. The remaining 50% of total order value will be claimed upon pick up from

JENSENplus warehouse. 

 

JENSENplus do not claim fees for transactions by credit card. However, your local card supplier may.

You will receive an invoice as your order ships.

 

Payment on JENSENplus online shop is possible for the following credit cards:

• Dankort

• Visa

• Visa / Dankort

• Visa Electron

• Mastercard

 

CANCELLATION OF ORDER 

If you wish to cancel or pause an already placed an order, this can be done up til 48 hours after a received order confirmation, whereafter the proucts will be produced. In special circumstances, the order can be cancelled, by paying a fee, covering JENSENplus cost. 

 

The 48 hours can be by-passed, if JENSENplus receives a confirmation, acknowledging the 48 hours to be by-passed.

 

DELIVERY

Prices are subject to availability and deferred production time in JENSENplus’ production facility.

 

Upon delivery, please ensure, that all boxes are undamaged. If a damage on box is found, please not this

on the drivers shipping document. All claims on shipping damage must be send to onlineshop@jensenplus.dk

max. 5 days after delivery.

 

All deliveries are ’Ex works’, meaning that on ship date an international forwarder will pick up the goods, and send it to the delivery adress stated on the order confirmation.

 

All deliveries are to front door only, with no unwrapping, in-carrying and mounting included. 

 

WARRANTY

There is a standard 2-year warranty on standard products purchased from JENSENplus ApS. If there is an additional warranty or guarantee, it will appear separately on your invoice. 

 

Products from showroom and samples are sold without warranty, and this will appear on your invoice.

 

Should the goods, against expectations, fail during the warranty period, we will repair it free of charge, and will carry the risk of deficiency after the purchasing act.

 

Damage to the product caused by operational errors, handling errors, modifications or gross misuse by the user, is not covered by the warranty.

 

There is no warranty on non-standard products (COM fabric, special sizes and constructions)

 

COMPLAINTS

Complaints about defects must be notified JENSENplus within 2 months after receiving of the goods, by sending a mail to info@jensenplus.dk or by calling +45 5363 0000.

 

The customer is strongly urged to submit a statement about the product's defect in connection with the complaint, since failure to do so could result in an extension of the remediation process time due to troubleshooting.

 

Items not included in the warranty and/or received without proper packaging will be unpackaged and will be charged an amount equal to JENSENplus’ expenses for necessary and proper packaging. 

 

Goods returned after claims or sent without postage will be denied reception by JENSENplus.

 

Approved claims will entitle the customer to a fee covering expences for return-freight, upon receiving

original invoice for forwarder.

 

PROPER RETURNS

All products returned to JENSENplus, must be securely wrapped. JENSENplus recommends that the product is returned via UPS or Schenker, and that the product is sent with a tracking code. This way, it is possible to track the package and waives any doubt as to whether the product has been shipped to return to JENSENplus.